Total Care
Includes Router, Wire Maintenance & Total Shield for $7.95 per month. Not having it could cost you time & material.
What is Total Care?
Total Care includes premier Wi-Fi connectivity, inside wire maintenance, & router maintenance. By signing up for Total Care, the wiring and jacks in your home will stay in proper working condition.
Why Should I Have It?
Superior Wi-Fi Internet – The latest Wi-Fi routers are faster and more versatile than ever, offering many powerful new features. One important feature makes it possible for the router to send data over two different radio frequencies or “bands”: the 2.4 GHz band and the 5 GHz band. Routers that use both bands are called “dual-band” router.
Wire Maintenance and Equipment – If there were to be an issue with the equipment, you can be assured that a Gorham TelCom technician will walk you through trouble shooting the issue. If said issue can’t be resolved over the phone, then the technician would come to your home to fix or replace the equipment.
Without Total Care – There may be a $100 charge for a technician to repair wiring, jacks, or other problems that they may find.
What Does it Cover?
If you encounter a problem at your home such as no dial tone or Wi-Fi isn’t working properly, Total Care will cover the charge for a technician to visit your home. The technician will repair any issues that he may find.
What Doesn’t it Cover?
- Remote control batteries or battery replacement
- Business networking
- Business Telephone Systems; Key system or PBX
- Installation of new jacks
- Customer caused issues, such as pets chewing on wires, accidentally cutting a wire during a home remodel, etc.
- Repair of telephones, televisions or computers and all peripheral device
To sign up for Total Care, fill out the form below.
TechShield $7.95 / Month
- SecureIT – New digital threats appear every day, but with SecureIT you’ll get industry-leading essential protection, including antivirus, antispyware, firewall, and anti-phishing. View brochure here SecureIT
- File Hopper – FileHopper is the easiest way to backup your files! Install on your computer, smartphone and tablet, and your files will be available wherever you are! View brochure here File Hopper
- Password Genie – Passwords, logins, credit card numbers, insurance info, pin numbers, garage codes, Rx numbers, hotel points and frequent flyer numbers. the list goes on and on. No more “forgot password” problems. Save and store usernames and passwords, then auto-fill your logins the next time you visit a site. View brochure here Password Genie
- Everything listed above provides protection for up to 10 devices. ( 5 Computers & 5 Mobile Devices)
TechShield Premium $9.95 / Month
**Addition to TechShield**
- Connect Device to Network – Connect supported device to home/wireless network; educate on how to pair device with Wi-Fi or home network
- Performance Tune-up / Optimization – Perform necessary clean-up to bring machine back to optimum performance; defrag device; battery optimization
- Virus & Spyware Removal – Remove infected files, processes and malicious programs; validate anti-virus software is installed, up-to-date and functioning properly
- E-mail Support – Install & setup e-mail program; instruct on use & e-mail archiving & clean-up, troubleshoot e-mail difficulties.
- Software Install – Fully install & test desired software
- Security Software Install & Configuration – Install software & configure user setting for optimum performance; assist with proper operation of software; give tips for safe browsing
- Software or System Repair – Repair operating system error messages, software updates, OS updates or general PC & browser issues for supported device
- PC/ MAC Setup Assistance – Provide instruction on proper setup of OC or Mac; assist setting up user profile; help connect to home network
- Smart Phone / Tablet Quick Start – Assist in connecting smart phone or tablet to PC or MAC; synch data with PC or previous device, setup and test e-mail account; educate on use.
- MP3/Audio Setup & Sync – Install required software for operation of audio device; provide training on synching device
- Printer Setup & Configuration – Assist in connecting printer hardware to network or PC or Mac; install necessary printer software or drivers; perform functionality
- Camera/Consumer Electronic Setup – Install required software; synch any existing data on the device and load onto PC/Mac; provide training on data location and synching
- Home/Wireless Network Configuration – Provide instruction on setup of router; remotely connect to device and PC/Mac to ensure proper config of router, and other devices operating with router
- Home Electronics Setup & Configuration – Setup and configure home electronic devices; provide instruction on hardware setup
- Gaming Console Connection – Connect gaming device to existing network; configure device to communicate with router; educate on use
- Blu-Ray Connection – Assist in connecting Blue-Ray player to existing network; configure device to communicate with router; educate on use
- Internet Ready Television – Assist in connecting Internet ready TV to existing network; configure TV to communicate with router; educate on use.
TechShield Plus $12.95 / Month
- SecureIT Plus – Great for connected families, SecureIT Plus does it all. You get all the standard features plus parental controls, content filtering and disk defragmentation to keep your computer not only protected but optimized. View brochure here SecureIT Plus
- File Hopper Plus – It only takes one to see the value of FileHopper Mobile, one hard drive crash, one fire, one break in, one accidental deletion, or one BigGulp spill and your valuable files are gone. So be prepared for anything. Backup your important documents, photos, music, and emails with FileHopper today! View brochure here File Hopper
- Password Genie – Convenient password manager keeps online accounts safe from data breaches. Never have to use pen and paper again, password genie saves all of your website usernames and passwords so you never have to write them down or remember them again! View brochure here Password Genie
- Personal Defender – Identity protection with guaranteed restoration services. Financial & Personal Monitoring, Lost Wallet Assistance, Dark Web Monitoring, Identity Restoration, Identity Theft Insurance, & Mobile App. View brochure here Personal Defender
- Everything listed above provides protection for up to 10 devices. ( 5 Computers & 5 Mobile Devices)
TechShield Requirements
Depending on what device you have some of the features may not work. Below are what will and will not work on different devices:
SecureIT willl NOT run on:
- MAC computers
- Chromebooks
- Amazon devices (fire tablets, ect.)
- Devices running “S” mode (can be taken out of “S” mode, but can never be put back into “S” mode.
Password Genie will NOT run on:
- Chromebooks
- Amazon devices (fire tablets, etc.)
- Devices running “S” mode (can be taken out of “S” mode, but can never be put back into “S” mode.
- ** Password Genie will not run on Microsoft EDGE at this time**
File Hopper will NOT run on:
- Chromebooks
- Amazon devices (fire tablets, etc.)
- Devices running “S” mode (can be taken out of “S” mode, but can never be put back into “S” mode.
– One Time Service